What To Expect From Us - Complainants

If you make a complaint about prostitution, we will treat you with respect and carefully consider your complaint and the interests of everyone affected by the decisions we make and the actions we take.

If we find that your complaint is not within our jurisdiction to investigate we will explain why.

If we decide that your complaint should be considered by another agency we will make every effort to advise you which agency we intend to refer it to. Where appropriate, we will seek your agreement to forward the complaint to that agency on your behalf.

If we investigate your complaint, we will:

• aim to complete proceedings within a reasonable time
• (if you have provided your contact details to us) keep you informed of our progress and report to you on the outcome of the investigation
• (if you request) keep your personal information confidential, unless disclosure is authorised by you or by the law
• advise you if we refer the complaint to another agency,  and provide details of who it was referred to.

If you are the subject of a complaint investigated by the PLA, wherever possible we will:

• (if you are to be interviewed) give you reasonable notice of the interview time and place
• give you the opportunity to respond to the allegations
• advise you of the progress and outcome of the investigation.