Help Us to Help You

You play an important part in establishing a positive client relationship. Below are some points that will make our service to you more efficient:

• outline your complaint clearly and include:
• relevant dates and times
• a description of incidents (people spoken to  or present at the time of the incident)
• documentation, if you have any (e.g. diary notes)
• relevant explanations
• provide us with documentation that will support your complaint, such as letters, emails, dates, times and the names of people you dealt with
• respond to our requests within the stated timeframes
• be courteous in your dealings with us