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Prostitution Licensing Authority › About Us › Client Service Charter › Complaints


The PLA is responsible for receiving complaints concerning licensed brothels. You may wish to make a complaint about:

If you make a complaint to the PLA, every effort will be made to resolve it. The PLA is determined to take action on complaints wherever possible, and to make use of the information that can be gained through the receipt of complaints.

The PLA does not have any capacity to investigate complaints about prostitution generally or illegal advertising not related to licensed brothels in Queensland. The only option for a complainant in this instant is to make a complaint directly to the Queensland Police Service (QPS). There is no dedicated unit within the QPS that can take your complaint, so you may either attend the nearest Police Station during opening hours to make a complaint in person, or call Policelink on 13 1444, which operates 24 hours a day, 7 days a week. Further, depending on the complexity of the complaint, the PLA may have to refer the complaint to the QPS for action.

Complaints about the PLA

Complaints may also be lodged with the PLA which express dissatisfaction about the service or actions of the PLA or its staff. Any complaint where the subject of the complaint is an officer or member of the PLA can be made to the PLA directly. Once again, every effort will be made to resolve your concerns if you lodge a complaint about the PLA or its staff.

If you have concerns with lodging your complaint to the PLA, you may lodge your concerns with the Crime and Corruption Commission (CCC). The CCC website provides details on how to make a complaint. Alternatively, you can contact the CCC on telephone number (07) 3360 6060 or for those outside Brisbane on toll free number 1800 061 611.

Last updated 17/07/2014